Effective Date: April 30, 2026
Errandy ("we," "us," or "our") operates the Errandy mobile applications (Customer and Rider) and the web platform at tryerrandy.com.ng. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.
By using Errandy, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.
We collect different types of information depending on whether you use Errandy as a Customer or a Rider.
| Data Type | Customer | Rider | Purpose |
|---|---|---|---|
| Full name | Yes | Yes | Account identification and display |
| Phone number | Yes | Yes | Account login (OTP), communication |
| Email address | Yes | Yes | Account identification, payment receipts |
| Delivery address | Yes | No | Order fulfilment and delivery |
| Home address | No | Yes | Rider registration (KYC) |
| National Identification Number (NIN) | No | Yes | Identity verification (KYC) |
| Selfie photograph | No | Yes | Identity verification, rider identification by customers |
| Vehicle/tricycle photograph | No | Yes | Vehicle verification |
| Guarantor information | No | Yes | Rider accountability and trust |
| Next of kin details | No | Yes | Emergency contact |
| GPS / precise location | Yes — requested on demand when entering a delivery address or browsing nearby stores; also receives rider location during an active delivery | Yes — continuously while status is set to "online" or during an active delivery | Customer: store discovery, delivery address geocoding, live rider location on map. Rider: order matching, real-time delivery tracking |
| Order history | Yes | Yes | Service records, earnings calculation |
| Payment information | Processed by Paystack | No | Payment processing (we do not store card details) |
We use the information we collect to provide, maintain, and improve our delivery services. This includes processing and fulfilling grocery orders, verifying rider identity through KYC processes, enabling real-time order tracking, calculating and displaying rider earnings, communicating order status updates via push notifications, and ensuring the safety and security of our platform for all users.
Your data is stored on secure cloud infrastructure hosted by Amazon Web Services (AWS) in the United States. We use encryption in transit (TLS/SSL) for all data transmitted between your device and our servers. Sensitive data such as NIN numbers are masked in our interfaces and access is restricted to authorized personnel only. Selfie and vehicle photographs are stored in private Amazon S3 buckets accessible only through authenticated server-side requests.
We use the following third-party services to operate Errandy:
| Service | Purpose | Data Shared |
|---|---|---|
| Paystack | Payment processing | Email address, order amount (sent server-side only; card details are never transmitted to or stored by Errandy) |
| Amazon Web Services — AWS S3 (us-east-1, United States) | Cloud hosting and file storage | All app data (encrypted at rest and in transit) |
| Pusher (ap2 — Asia-Pacific cluster) | Real-time delivery tracking — relays rider location to the customer's map during active deliveries | Order tracking events, rider location coordinates (latitude and longitude) |
| Expo (push notification service) | Mobile push notification delivery for the Customer and Rider apps | Device push token |
| Firebase Cloud Messaging (FCM) | Push notifications for web portals (store and admin dashboards only) | Browser device token |
| Google Maps API | Reverse-geocoding GPS coordinates into readable addresses; nearby store discovery | Location coordinates (routed via Errandy's servers — not sent directly from your device to Google) |
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
For Riders, we collect real-time GPS location data while you are logged in and your status is set to "online" or "busy." This data is used to match you with nearby orders and to allow customers to track deliveries in real time. Location data is not collected when you are offline. We do not track or store location history beyond what is needed for active deliveries.
The Customer app may also access your device's GPS location in two specific scenarios: (1) when you tap "Use my current location" to auto-fill a delivery address — your coordinates are sent to our server to be reverse-geocoded into a readable street address — and (2) when browsing stores, to show outlets near you. Location is only requested when you trigger one of these actions; it is not collected in the background or while the app is closed. You may also enter your delivery address manually at any time without granting location access.
During an active delivery, the Customer app also receives the assigned rider's real-time location (latitude and longitude) via our real-time relay service (Pusher, ap2 cluster) so that the delivery can be displayed on a live map. This rider location data is not stored on your device beyond the duration of the active delivery session.
We retain your personal data for as long as your account is active and for a reasonable period afterward for legal, accounting, and business purposes. Order records and payment history are retained for up to 3 years for financial compliance. You may request deletion of your account and associated data at any time (see Section 8).
Our web portals (admin and store dashboards) use essential cookies for session management and authentication. We do not use advertising cookies or cross-app tracking technologies. Our mobile applications do not use cookies; authentication is handled through secure tokens stored locally on your device.
You have the right to access, correct, or delete your personal data. You can exercise these rights as follows:
Access and correction: You can view and update your profile information directly in the app under the Profile section.
Account deletion (Customers): You can delete your account directly from within the Errandy Customer app. Step-by-step instructions and details about what data is deleted or retained are available on our dedicated Customer Account Deletion page. If you cannot access the app, email us at support@tryerrandy.com.ng to request manual deletion.
Account deletion (Riders): You can delete your account directly from within the Errandy Rider app. Step-by-step instructions and details about what data is deleted or retained are available on our dedicated Rider Account Deletion page. If you cannot access the app, email us at support@tryerrandy.com.ng to request manual deletion.
Data export: You may contact us to request a copy of your personal data in a portable format.
Errandy is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page and notify users through the app where appropriate. Your continued use of Errandy after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Purepulse Innovation
Email: support@tryerrandy.com.ng
Lagos, Nigeria