Effective Date: April 30, 2026
Errandy ("we," "us," or "our") operates the Errandy mobile applications (Customer and Rider) and the web platform at errandy.com.ng. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.
By using Errandy, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.
We collect different types of information depending on whether you use Errandy as a Customer or a Rider.
| Data Type | Customer | Rider | Purpose |
|---|---|---|---|
| Full name | Yes | Yes | Account identification and display |
| Phone number | Yes | Yes | Account login (OTP), communication |
| Email address | Yes | Yes | Account identification, payment receipts |
| Delivery address | Yes | No | Order fulfilment and delivery |
| National Identification Number (NIN) | No | Yes | Identity verification (KYC) |
| Selfie photograph | No | Yes | Identity verification, rider identification by customers |
| Vehicle/tricycle photograph | No | Yes | Vehicle verification |
| Guarantor information | No | Yes | Rider accountability and trust |
| Next of kin details | No | Yes | Emergency contact |
| GPS location (real-time) | No | Yes | Order tracking, rider assignment |
| Order history | Yes | Yes | Service records, earnings calculation |
| Payment information | Processed by Paystack | No | Payment processing (we do not store card details) |
We use the information we collect to provide, maintain, and improve our delivery services. This includes processing and fulfilling grocery orders, verifying rider identity through KYC processes, enabling real-time order tracking, calculating and displaying rider earnings, communicating order status updates via push notifications, and ensuring the safety and security of our platform for all users.
Your data is stored on secure cloud infrastructure hosted by Amazon Web Services (AWS) in the United States. We use encryption in transit (TLS/SSL) for all data transmitted between your device and our servers. Sensitive data such as NIN numbers are masked in our interfaces and access is restricted to authorized personnel only. Selfie and vehicle photographs are stored in private Amazon S3 buckets accessible only through authenticated server-side requests.
We use the following third-party services to operate Errandy:
| Service | Purpose | Data Shared |
|---|---|---|
| Paystack | Payment processing | Email, order amount |
| Amazon Web Services (AWS) | Cloud hosting, file storage | All app data (encrypted) |
| Pusher | Real-time notifications | Order status events |
| Firebase Cloud Messaging | Push notifications | Device tokens |
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
For Riders, we collect real-time GPS location data while you are logged in and your status is set to "online" or "busy." This data is used to match you with nearby orders and to allow customers to track deliveries in real time. Location data is not collected when you are offline. We do not track or store location history beyond what is needed for active deliveries.
The Customer app does not collect location data. Delivery addresses are entered manually by customers.
We retain your personal data for as long as your account is active and for a reasonable period afterward for legal, accounting, and business purposes. Order records and payment history are retained for up to 3 years for financial compliance. You may request deletion of your account and associated data at any time (see Section 8).
Our web portals (admin and store dashboards) use essential cookies for session management and authentication. We do not use advertising cookies or cross-app tracking technologies. Our mobile applications do not use cookies; authentication is handled through secure tokens stored locally on your device.
You have the right to access, correct, or delete your personal data. You can exercise these rights as follows:
Access and correction: You can view and update your profile information directly in the app under the Profile section.
Account deletion: You can delete your account from within the app by navigating to Profile and selecting "Delete Account." This action is permanent and will remove your personal data from our systems, subject to any legal retention requirements.
Data export: You may contact us to request a copy of your personal data in a portable format.
Errandy is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page and notify users through the app where appropriate. Your continued use of Errandy after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Purepulse Innovation
Email: support@errandy.com.ng
Lagos, Nigeria